on my Plantronics 5200 Callers complain of horrible echo and the volume on my end will become very low by itself. Bug with Plantronics Backbeat Pro 2 and Windows Desktop App You can check that your softphone software is supported by going to the following website: If it is required to enable the headset control (answer, end, and mute) functionality, ensure you have Plantronics Hub installed. It did not happen in my previous Teams experience (another company) and not happening to all my (new) colleagues so some help will be very welcomed as it is a bit annoying to be honest. Your device should work just fine. Achaz Israel Questions and Answers: Poly formerly Plantronics Voyager 5220 Wireless With the legend, if i keep the answer/end button pressed for 2 seconds until I hear the low tone boop, the mute/unmute works normally. any oficial solution about my voice fading away due to mic or noise canceling issue? How to use Plantronics Blackwire C720 | by Laura Edward - Medium Okay listen up guys, this is important. unless it doesnt like iphones. https://sciencing.com/denatured-alcohol- same issue here. I could still hear them. I have tested with a different headset device and you were right with the new (old) ones I have no additional sounds/messages. Purchase a cheaper headset like Jabra or the like and you won't be disappointed. One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. It would simply do nothing. Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. . hello, the problem occurs when the headphones are connected with the USB receiver to the laptop/pc. Any help would be appreciated and help me fix them when they go wonkers. Yes, I did so but I treat it as workaround. Click on the Lync Options icon, choose Tools > Audio Device Settings, and press OK. 2. fkirkland You can also set mute off alert to tone only. This avoid me to hear the 5 seconds beeps.. Unfortunatelly this behaviour will appear again if i mute on and off using the Mic icon in teams. @Ronald Miranda Hm, I haven't experienced that through the computer, only via telephone. The headset already gives an in-ear mute on, mute off (configurable). I am using Jabra Ninja headset. I have updated the software and tried it on Windows and Mac. A Microsoft MVP and Microsoft Certified Master, Tom Arbuthnot is Founder and Principal at Empowering.Cloud as well as a Solutions Director at Pure IP. Choose Voyager Edge, and then click Get Started. Teams will still be muted. Hello. I wonder if the fact that my voice is coming out of their computer speakers and feeding back somehow is part of the problem. I, unfortunately, do not have an Opencomm device. So to avoid this issue, I always used the mute function within teams, and then there was no issues. platronics sent me a new one and the same problem. Plantronics Mute On Mute Off Problem , Offers & Deals 2023 - Promo and Sure enough mine had the red light on . If you want to mute the call you can mute it by click on the mute option one time and it will mute the call and clicking it again will un-mute the call. Was told I was past my 1 year warranty. Press question mark to learn the rest of the keyboard shortcuts. Hope Microsoft team can roll back/disable the mandatory voice over for headsets in Mircosoft Teams! I'm going to contact Plantronics directly and report this issue to them and also what others have said about this same exact issue with their units. Deal. Step #3 requires local admin to launch Device Manager, so some users may not be able to access this. 1) This feedback can be very loud if other member's audio is silent and you need to raise your overall volume. Doing it here won't move things I think. If you found a solution, please let me know! I dont see the options in the app. It looks Teams provided a stronger functional connection between Teams and headset devices. I've got the same problem, for the second time now, bought my first Voyager edge on Aug 2015, last year around May it was replaced for new one, however sound quality was a bit worse thany first one, although acceptable. Yep, it works great. (Figure.1 Work faster and easier with the Dell WH3022 Pro Stereo Headset), (Figure.2 Dell WH3022 Pro Stereo Headset Box Contents), (Figure.3 Dell WH3022 Pro Stereo Headset Top View), (Figure.4 Dell WH3022 Pro Stereo Headset Left-Hand Side View), (Figure.5 Dell WH3022 Pro Stereo Headset Product Features). Dell Pro Stereo Headset WH3022 Usage and Troubleshooting Guide | Dell US Press the mute/unmute button to unmute the device; press OK. 1. @rickhyne. Immediately followed by 2. Not sure what headset is best for you? It's a great product, but while i can change volume and mute calls . It even announces mute on, mute off so it is recognizing the mute action. Are there no Plantronix reps here to defend their reputation? User experience lays down on the ground here! When I get outside and start walking the people almost immediately complain that they can no longer hear me and that my voice has become inaudible. I connected by phone (Android) and laptop (Windows 10) via bluetooth . If the issue persists, one last troubleshooting step you can try is connecting your Plantronics headset to your computer, and trying to update the firmware, like in steps 5-8 above. Deal. Cookie Policy Once I disabled(off) "Smart Audio Transfer" in setting/sensors&presence, it seems to work, but not much better, microphone still sounds so far away. like i'm breaking up. Check Price at Amazon. This disables the integration between headset and WebEx Mute functions; and then they start acting independently. Mute button in Teams do not works anymore - Microsoft Community Charging Base Indicator Lights: Un-muted headset = solid green light Muted headset = solid red light To Mute and Unmute Models WO100, WO200, WO101, and WO201: I have discovered that pressing 2 seconds Volume+ and Volume-, in my earphone, then notifies me by voice "Mute On", but stills on teams muted. I have asked MS to make an option to turn off the feature that was added in the update. But it is Jabra voice and not Teams notification in fact. Wearing the Voyager 5200, tap the call button to test sensors. Still doesn't work. never hear a ring or beep when phone rings and voice answer doesnt work. Plantronics Mute On Mute Off Problem. I went to my voice recorder and pressed record, it should have not recorded anything with my so-called non-working microphone and lo and behold wouldn't you know it recorded everything I said crystal clear on my voice recorder, that's right the microphone works amazing when you're using your voice recorder!!!! @flaviosan. Hub can only provide mute synchronization if it is running, while Plantronics devices running in standalone mode with Lync cannot access Windows system settings. You can set up a conference call with 4 additional headsets. I don't want to hear the voice. Fix: Microphone keeps muting itself - Appuals With the latest version of Cisco Webex Meetings Version 40.8.6.2, there are some problems with Muting & Mute/Mic Sync. The newest version is 1.4.00.29469 (64-bit). From the Mute Reminder drop-down list, choose either Audible Reminder if you want to hear the reminder whispered in your headset or Off if you want no reminders at all. ESC followed by F8 or F10 toggles the Mute function. Using the 3.5 mm connector will turn your headset into analog device and HUB cannot interact with devices using a non-USB connection. While the call is active, mute the call from the device or Lync. First, you here when you push CTRL + SPACE (Unmuted), next you here it again when you release the shortcut (Muted). Plantronics Hub Known Issue: Mute Stuck On After Quitting Hub @lorisvalentini. 6. Select Quit Plantronics Hub from the Hub icon menu in the Windows notification area. (In my previous experience when you spoke and you were muted also a message appeared in the top of the teams screen and now it is NOT appearing). The other headphones I have connected do not work now. Anyone else seeing this issue? Just before turfing the headset, considering it being out of warranty, I thought to try washing the headset with Isopropyl Alcohol and carefully drying with compressed air only on the boom and speaker head. Check for the MS Teams feature request/issue reporting page so you can ask for it. 14 Best Wired Headset For Call Center In 2023: [Latest Updated] Not great. Can you tell me how to fix? 3. To unmute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. All of a sudden it wont let me stay muted in Teams. It should not be headset issue but more of Microsoft Teams issue as headset didnt have any problems for years until after a Windows or MS Teams auto update a few days ago. To mute the device, click Mute. You can check if lowering the headsets volume over softphone causes the distortion to disappear. Go through this link and use this Plantronics Mute On Mute Off Notification to claim 10% off. Olawale Yussuff, TheTelecom Shop I also have the same exact issue (In my case, also happen to use Aftershokz). Had my service manager try his phone & same problem (but no problem with his non updated headset). No new developlemt with this issue? I try connecting the headset & cell w/no luck. Somehow, the 5200 or teams registers that a call is now ongoing and the mute button reverts to its usual behaviour. Before everything worked fine. Can you please file the bug through the Help/Report an issue. 10% OFF. BT 600 ( 2 units) Savi 8220 and Teams - Mute Button stopped working - Plantronics View orders and track your shipping status, Create and access a list of your products. Teams is telling the headset to speak. I reached out to Aftershokz about this and they are aware of the issue, however, it is out of their hands. Could you check if the Teams client is the newest version? You can mute and unmute your headset using Plantronics Hub. Turns out the mic grooves were dirty, damping my voice enough that it thought my speech was background noise. To solve it you must connect it via bluetooth, that would be all. The headset icon turns red to indicate the device is muted. I am in a meeting (as you could see in the screenshot) everytime I push the mute button it says "Mute on" and then If I remove it it says "mute off". To mute or unmute your headset, click the headset icon in the System Tray. Not on mute, software up to date. @jeanfranco81871. ahmed afridi, Rohit Dhavade I have same issue with my Voyager 5200. No, it's laptop mic/speaker, 2. I'm determined to help you find the best headset for your unique situation. According to your screenshot, it seems this issue is persist in your own Teams meeting. 495 For windows versions 20H2 - OS Build 19044.1415 and later: . @rohitdhavade. Plantronics Voyager Focus Uc Mute On Mute Off Issue. If the listening volume is still too loud or too soft, adjust the desk phone listening volume on the base. Alternatively, Im running into a problem where the headset stopped letting me know that it was muted or unmuted when I pressed the button. You can learn more here (under troubleshooting section) https://www.plantronics.com/content/dam/. Press J to jump to the feed. One thing that annoyed me was mute and unmute both pings a toast and makes a windows sound to notify you. the logitech logo on a silver button). (plantronics legend headset) . interestingly the same does not work with the legend. The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. Weird! 10% OFF. 4. Follow the on screen prompts for downloading and installing the application. You saved me a new unit or limiting to audio listening only. i have to press the mute button up to 30 times before it will mute then seems to work fine after that. So I looked up the setup guide and the rest of the forums here to get an idea on what could be the problem - and at first I couldn't find anything then I came across something that made mention of the mute button on the volume control attachment to the headset (i.e. Disconnecting it from the laptop then let the phone work perfectly. Stay away from Plantronics - its bottom of the barrel garbage. Quickly toggle the mute function via the controls on the headset. When I heard "no" I told them their pictures are deceiving. Click on Sound and remain in the Playback tab. Simply download the Plantronics hub (application) on your device. I had the problem of people not hearing me after I dropped it. You need to manage your headset settings on your computer using the Plantronics Hub: Dell Pro Stereo Headset troubleshooting knowledge base for audio devices. 10-17-2017 https://answers.microsoft.com/en-us/skype/forum/all/skype-for-business-interfering-with-headset-audio/c2fb626f-887a-4f5a-ac68-aadb6d92404d. The headset is great but the earpiece is a desaster. So, time has passed, but the audio feedback that mute is on or off is really annoying. in most companies like mine installing any other software is prohibited. I have quit, and rebooted, and it still happens. Open the Sound window (often referred to as Windows Audio Mixer) by right-clicking on the speaker icon in the Windows notification area (i.e., system tray) and selecting Recording devices. If I knew it would be so I would have never purchased this headset. My problem seems to come from my Plantronics software installed with the Plantronics headset. any ideas why this is, I purchased it a couple years ago (sometime in 2018) through Sprint but never used it much. Alternative - is to disable windows Bluetooth Audio Gateway Service. I need to be able to run around the office and answer calls and cant. Please allow us to remove the voice prompts of "muted" and "unmuted" - rather have them as little beeps. Once paired the LED lights will stop flashing and you'll hear "pairing successful". the software doesn't let you go without making any noise. Not sure what I'll do. I purchased the Microsoft version of the headset, which is supposed to have better integration with Microsoft products such as Teams. He is a regular speaker at events around the world. \n Unmuting: Reverse of the above, \n 1. change the . But Some of the plantronics headsets are really good, But this is not good product. Voyager Focus UC: How to Turn Off Windows System Tray Mute Notifications Sorry for my late reply, hectic week here and a long weekend! Otherwise, if your headset is within the 1 year warranty, youll want to request a replacement. How do I unmute my Plantronics headset? I had the issue as it was paired with both my phone and my laptop via Bluetooth so the audio/voice was pretty bad as it was attempting to communicate with both at the same time. The sound in my headset is distorted or I can hear and echo. Apr 30, 2017 by I think it might be a great feature, when you attend a call not looking at Teams app. Touch or click View PDF to the right of Pro Stereo Headset User Guide, which is in the Manuals and Documents section. @heartbeat927, I have the same problem. if you ever drop your keyless entry in the swimming pool. On my HP ProBook 450 G4 i have the same Problem. Check to see if the issue still persists. Nov 3, 2022, 5:42 PM. Plantronics Headset Auto-Mute Fix Anthony Gerdes. How do I get my Plantronics headset off mute? - gudevsoc.com Thanks for this though. I can hear callers but they cant hear me. They are pretty well designed but looks the recent headsets are not built to last! Dave Blankenship. Wearing the Voyager 5200, tap the call button to test sensors. 5. Poly Studio Room Kits for Microsoft Teams Rooms. The Voyager Edge is a Bluetooth headset from Plantronics, released in February 2014. @Ronald Miranda The technical storage or access that is used exclusively for anonymous statistical purposes. Total Control / Quick Mute Indicator: Be in complete control to play/pause, answer/reject, volume, mute and track control with the convenient multi-functional buttons located on the headset. This headset actually has a mute button on the boom, and it says in your ear "mute on" or "mute off." No calisthenics, and it doesn't incessantly beep to remind you. Also a headset button to mute / unmute a mic started working during Teams meetings. It has a known defect in the microphone and once yours is out of warranty, they won't replace it. I'm out of warranty and they are offering a discount on a replacement. I confirm I also have this on Webex standard web usage. @cdaniel2022, hello; i also have this problem and i permanently fixed; it's a hardware issue; i make a video with all the detail here https://youtu.be/qjHFJqkzPiQ. Just got it back few days ago. Use VOIP only when choosing Audio Conference Setting. The speech? Interim solution I use is, after I get connected to the Cisco WebEx Meeting, I unplug and plug the headset USB again. 2. ESC F8 or ESC F10 is muting the microphone - community.hp.com I had mine set up so that it only "beeped" when I went on mute/unmute. And I've sent it to reseller, hope they will fix it or it will be replaced. So, I guess that I am on the right version, correct? Jean-Franois Carrier Go to service centre and get replaced it yet again ??? Freida Kirkland I placed tape over that and it helped greatly. I have two Voyager Legends and both are bad. Fix works for the Plantronics 5200 also! This also worked for me but on a Voyager Edge. To unmute the device, click Unmute. You can add a voice prompt notification by managing your mute features with Plantronics Hub for Windows and Mac. How to wear the headset: 1. I can't understand this warning message can't be disabled. We are not aware of any such issue so can you share any screenshots so that I can see what is happening? 2. - MicSim. I can only speak about Plantronics, they offer with the device an app to configure the settings and there you can disable the speaking and that's what I did :). Tech Corner: Voyager Focus UC Muting Function Dear MSFT, please, do something about it because it is unacceptable and terrible user experience. How To Fix Plantronics Headset Echo - Headset Advisor The Dell WH3022 Pro Stereo Headset uses a USB Type-A connector to connect to your Desktop or Laptop computer. Honestly for a headset this expensive, these types of issues are completely unacceptable. Then wiped off with a paper towel. They also should have an answer for "What is in the box". Disconnect the headset, andthen reconnect it to see if this reactivates the mute switch. The following drivers need to appear in your Device Manager: Human Interface Devices: HID Compliant Consumer Control Device USB Human Interface Device Sound Video and Game Controllers: One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. Any suggestions? please fix that! From the link below: " isopropyl alcohol can be safely used to clean electronic components, unlike denatured alcohol. My headset is hooked to my phone at the office. I finally figured out a fix yesterday, and my volume level is like new again.. Soak it in Denatured Alcohol for a couple minutes. The voice guidance can be switched on/off by holding the Mute button for 5 seconds, or by using Jabra Direct software on your PC 3 Sign in to comment Sign in to answer Thanks for the tip. Here you can get the additional discount of a flat 10% on your favourite purchase by using our Plantronics Mute On Mute Off Problem on your cart. Microphone issues Plantronics Voyager Edge - iFixit love this headset, Voyager 5200, but after 2 weeks, i start having problems with it disconnecting on its own and i have go into my phone too select this and not the phone. While the call is active, mute the call from the device or Lync. it plays back crystal clear, For text messages it works fantastic as well thru my Plantronics 5220 Voyager Legend! Thanks for sharing. This is from pressing the physical mute button on the phone. Why Poly Focus 2 keeps muting by itself? How to fix it It's just because teams started muting the device now. After a firmware update, try your Plantronics Bluetooth headset again and see if the issue is fixed. Experience great audio clarity with this Teams certified wired headset that provides convenient call controls at your fingertips. Although, not sure how warranty would be valid or not outside US, for me it's very important. In the Control Panel, click System. 2. Hi Christina and Pam. Find many great new & used options and get the best deals for Plantronics 206808-01 RIG 400HS - Gaming Headset for PS4 at the best online prices at eBay! Using the 3.5 mm connector will turn your headset into analog device and HUB cannot interact with devices using a non-USB connection.