So some transparency is needed so customers like myself know that this is a commonissue. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. This means that you've got no control over which network your device joins. User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. Set up BT Smart Hub 2 Set up Order and delivery Connect devices Top tips Select your connection One port Two port Modem (ONT) Unsure which connection you have? Solved: Switch to Router Mode - NETGEAR Communities The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. Numerous complaints have appeared on the company's community forums over the last few months. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. No idea how 2.4GHz can be too slow for any video streaming. BT added that an update for all users would be available by the end of May. BT smart hub - hidden bridge mode menu - Plusnet Community Was quite easy to get the money credited to my account after that : ). on This topic has been marked solved and closed to new posts due to inactivity. Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. Switching Smart Setup on and off on the BT Smart Hub 2 BT Smart Hub 2 | BT Help Vodafone Broadband: Great prices but at what cost? I also want to be able to repair and modify the frame. I don't think the workaround for modem mode works. To turn this feature off go to Home, Smart Setup in the web management page, toggle the switch off and click Save. 1 user liked/thanked this post: Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup. Find your model. Once you reach the login step, you can select "Start Browsing" in the top right hand corner and this will release you from Smart Setup on the device you're using. Therefore, we can consider this issue closed. Everything now works, so again it confirm the issue is with BT. Cleverly, the security password is the same for both networks and can only be changed for both. The BT Smart Hub 2 firmware update issue is only related to the Private Address on iPhones issuein the way that they both result in a Cant Connect to Sonos situation. Enter http://192.168.1.254 into the address bar to go to the management page. Navigate Advanced Settings > Log in > Broadband > Internet. Check that you're connected to your Hub's network. So the question remaining is does it actually work on a residential Smarthub? What is Smart Setup on the BT Hub? An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. The BT Smart Hub is an unassuming router that builds on the Smart Hub 5's design. The handler switched off 5ghz frequency remotely. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. This brings up a hidden page. Horses for sale in Oxfordshire - find your dream horse with Horsefinder 00 dengfu e10 carbon fibre frame for bafang m600 m500 m510 motors add to cart $59. The BT Home Hub 2.0 was a combined wireless router and phone. Here are some things to try: Your broadband speeds may fluctuate for up to 10 days while we perform tests to ensure you get the best possible speeds and connection. Can anyone shed any light on this? BT Smart Hub 2 router 'disrupting' home networks - BBC News Read about our approach to external linking. Go to My Network. "Common sense is the collection of prejudices acquired by age eighteen." ***The radically changed Web Admin Interface of the BT Smart Hub 2. One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand. Still having trouble with this. It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. AP mode is preferred if you have a ISP modem/router that can't be bridged. 8:32 AM My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. Make sure it is fully pushed in - you'll hear a click. 11:58 AM. Using BT Smart Hub (HH6) with Asus RT-AC68U or any other third party 8) Wait for your devices to reconnect. The yolk sac is the earliest fetal structure that forms in the gestational sac within the uterus during pregnancy. How do you change wifi settings or turn wifi off, where do you set IP or DHCP information.How do you setup port forwards or what does the port forward screen look like.An initial video on the BT Smart Hub 2:https://youtu.be/i-NVXmkCDEQHow to factory reset the BT Smart Hub 2:https://youtu.be/NcTLNIb5Q4Y To make this change click on Advanced Settings, Wireless. Make sure that your computer is connected to the Smart Hub via Ethernet or wireless, and then open up a web browser. BT will be rolling out an update to all devices later this month. . The bug disrupts the . Alternatively, some users have been able to work around the issue by wiring a player directly to the router, though this doesnt work in every case. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. Bafang M510 Framebafang torque sensor integrated 3. the step-through At conservative gathering, Trump is still the favourite. Trouble connecting? This should explain it. You will need to change the settings on your other Router to use connection type PPPoA for ADSL connections and PPPoE for fibre connections. Connect the cable to the hubs power port, plug it into the wall and switch it on. However, some older devices are incapable of operating on both. Click, Switching Smart Setup on and off on the BT Smart Hub, Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5, Click the appropriate radio button to turn Smart Setup on or off and then click, If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. Copyright Expert Reviews Holdings Ltd 2023. If previous posts are correct it probably works on the Business version and not on the Residenial ones. Works fine. BT Smart Hub 2 router 'disrupting' home networks - BBC News I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Check the box next to Auto Firewall Open. Pretty obviously really if I look at an old BT modem. hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? 30-09-2020 I have an update to share with you all regarding this issue. How are people to fault trace if they dont know all of the possible scenarios? This is so you can learn about some of the most important features of your BT Broadband package. 9:40 PM 2023 BBC. How to fix Strict or Moderate NAT type on BT Home Hub 5 For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. This will open the Hub Manager. BT Smart Hub 2 features advanced filters They filter out interference that can negatively impact on Wi-Fi performance. BT Smart Hub - Wikipedia Choose Broadband. Then use the Orbi router in router mode. 01-10-2020 Download the My BT app to check your bill, test your speeds and activate your internet security products. Just plug 3rd party router into the wall mounted Openreach fibre modem. - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. You'll find all your features and services in the "My Extras" section. What is the difference between WiFi 6E and WiFi 6? To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. Maybe this is a shoal of red herrings! all fixed. Therefore, we can consider this issue closed. "BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks," said the spokesman. The router is now displaying hidden ssid. Will give this suggestion a try. Smart Setup is BT's online set-up wizard. The unit has a minimalist two-tone black front, with the only obvious design features being a BT logo and. Turn off 5ghz and install the boost followed byall speakers. 01-10-2020 Ive got a man from BT ringing me during the week so I will report back what happens. To turn the lights off go to Home, Hub light control. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. Could you tell me what is the last part of the URL on your Business Smart Hub when you click on 'DNS Hosts' tab? BT Smart Hub Review | Trusted Reviews Changing the IP address of your hub | BT Business Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. BT have advised me this a fix should be out this week. Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Bridge mode has been available on Business Hubs since the original 2wire 2700HGV ADSL routers from 2006, to enable business customers to use their own routers (without built in modem). 6:41 AM. How do I use my Smart Hub as a modem only? BT Smart Hub 2 comes with 2 DECT antennas and integrated support for Ultrafast broadband (G.Fast and FTTH) as well as Complete Wi-Fi compatibility. I could not find a hidden page called 'Routing' which may have offered the 'Bridging' option on a Home Hub 5A and Hub One. BT Smart Hub bridge/modem mode | hummy.tv How can I turn it on and off? In terms of the BT smart hub 2 connections, the 2.0 USB socket is not missing as well. Smart Setup usually only needs to happen once on each new device you connect to your Hub. If you turn it off, we might think there is something wrong with the line. If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. Check which BT Hub you've got >, It only fires up when you open a browser. 2020. 11. 24. During the 5th week of gestation a small yolk sac is "This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers' homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem.". You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. It only fires up when you open a browser. ? >. This isnt a viable long term solution though for me. At the bottom is a setting for Bridging. "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. Links to user manuals and other documents for BT Hubs for broadband. BT hubs: what are smart hubs and which one do you have? If you've just connected a new device to your Hub, but didn't see Smart Setup when you expected to, there could be several reasons: Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. How do you turn off wifi? Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. This will open the Hub manager. Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. Insert the other end of the broadband cable into the Broadband socket on your hub. Whether it's your phone, tablet or console, find out how to connect to your newwi-fi network. Time will tell if this is a permanent fix but its worked this evening. BT broadband having issues? You're not alone as glitch - Express Change the /internet part of the address to /routing. BT Smart Scan technology Simply connect a 3rd party router to any LAN port on the hub. BT Smart Hub settings - make your router faster and less annoying. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. What to do if you cannot connect to a BT Smart Hub 2 Argos Support 9.09K subscribers 13K views 1 year ago In this Argos Support video, we will show you what to do if you cannot connect. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Combine R7000 Nighthawk with BT Smarthub 2 - Netgear https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. Users . I have now switched the 5GHz option off,which immediately sorted the problem. 6:38 AM Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views What is the difference between WiFi 6E and WiFi 6? Here's how to set up your BT Smart Hub.The video below will help you understand what the different light colours on your Hub mean:https://youtu.be/rDQhkWjPJr. Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. Just log in to. We'll send you an e-mail with instructions to reset your password. Change the Hub Gateway IP address to 192.168.2.1 Its only when you connect direct to the Hub. The setting is on a page hidden on the home version. Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. Sonos tried to do a workaround but lasted an hour or so. Click the "On/off" button to turn Smart Setup on or off, Remember once you make any changes you'll need to save them. No problem. BT Smart Hub settings - make your router faster and less annoying 1) Open a new web browser on a device connected to your Hub and type192.168.1.254in the address bar. This would be a double NAT (two router) condition which isn't recommended. Switched it off on iPhone, instantly worked for the app. Switching Smart Setup on and off on the BT Smart Hub 2, Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. When the lights have stayed solid blue for two minutes, your hub is ready to go. Guide to the BT Business Smart Hub. There are at least adozen other things that also result in the same situation. Thanks (I think) but not really addressing the point that there are several clearly linked issues created by one or both the BT hub firmware change and the iOS upgrade designed to increase security and reduce tracking. Ask questions and share tips with other people 24 hours a day. Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. Enter your username or e-mail address. Enter the admin password. BT Smart Hub 2 - Connection Issues (April 2021) - Sonos My conclusion, which might well be wrong or oversimplified is that the Smarthub can be considered to be two separate devices, that is, a modem and a router, with a distinct internal WAN interface. Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. BT Smart Hub 2 router 'disrupting' home networks - BBC News Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). If you want to connect to SAGEMCOM - gspinnert.de If you want to exit, you'll need to do this on the login step of Smart Setup. Well update this post with any further newsas and when we receive it. Links to user manuals and other documents for BT Hubs for broadband. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. Switch on your hub Step 1 of 6 An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2022-11-29:6bd6668cf82ade9b12484d03 Player Element ID: d2e0e7d3209e2f643e62e656d0faf011 This means your Hub hasn't yet registered your device as completed. Check out our other help articles. This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. First, you need to connect to the router's web management page, so that you can change the settings that you want. If it doesn't accept the admin password, click on Hint. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. Rebooted Smart Hub and both my Sonos speakers and everything is back working (as is my scanner). I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. Most of the time my Mac would connect. Tenda Nova MW3 review: Cheap and cheerful mesh Wi-Fi, Sony WF-1000XM4: All-round audio excellence, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Edifier WH950NB review: Comfy, capable and not too costly, Best webcam: HD and 4K cams from just 30, 1MORE Aero review: Spatial audio for the masses. . - edited No problem. This brings up a hidden page. I think the key is to set it all up with 5ghz turned off then turn on when you are happy sonos is working correctly. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. 11-05-2020 Using the BT Hub Manager [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. TwoiPads, a Mac book and a surface pro didnt have the connection issues even when put inairplane mode or turned off and on. MacBook then doesn't work. The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. Were sorry for any inconvenience caused.. Im glad you got a fix, but thats a completely different issue that results in the same symptom. Understand rental and other basic charges, Enter the admin password. Any 3rd Party router should work so long as you can create a static WAN ip on that router, and then add this to the smart hub 2. "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. Ill ask my man at BT. You can't exit the first few steps. The remaining functionality of the hub (routing, and wifi) is not used. If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration. Can Nigeria's election result be overturned? Forgot to mention the third solution is hard wire a speaker to create the Network. After trying to set bridge mode and saving (the save appears to hang) I eventually. Manage your account Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. How do I enable bridge mode on my BT Business Hub? View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click. It works on my Business Hub 6, in fact it's not even hidden. How to access the Smart Hub Manager; Download the Business Smart Hub 2 user guide; Using. Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. Using BT Business Hub or router. The setting is on a page hidden on the home version.